ATLANTA November 1, 2016 — Allconnect, a leader in sales and marketing solutions for energy companies, today announced that Pacific Gas & Electric Company (PG&E), one of the largest combined natural gas and electric utilities in the United States, has transferred 2.5 million customers to Allconnect since the Simple Connections program launched in 2008. Executives from both companies celebrated the achievement at PG&E’s call centers last week.
Based in San Francisco, with more than 20,000 employees, PG&E delivers some of the nation’s cleanest energy to nearly 16 million people in Northern and Central California.
“PG&E is an incredible partner for us, and our partnership goes beyond an impressive 2.5 million transfers,” said Sam Howe, Allconnect CEO. “Last year, they hosted our annual Partner Summit, which brings together utility and energy companies from all over the country to network and share best practices. We also partner on their California Alternate Rates for Energy (CARE) program to ensure ongoing affordability of energy for their customers. We look forward to exploring more solutions that enhance their customers’ experience in the years to come.”
PG&E customers who call in to transfer or establish service have the opportunity to speak with an Allconnect home service advisor to review the numerous home service options specifically available at their new address, including satellite TV, cable TV, Internet, phone and home security systems. Customers whose income qualifies them for the CARE program will also get the opportunity to receive information about how to enroll after the call. After discussing the home service plans, promotions and bundles available, the advisor then takes the order and schedules installation, providing end-to-end service. The service is also available to customers who establish or transfer their service with PG&E online.
<strong>About Allconnect </strong>
Allconnect offers customers a convenient single source to compare and connect integrated media, broadband, home protection, energy and green products. Allconnect’s services are available at allconnect.com, through utility and energy companies representing over 50 million households, and via affiliates. Through more than 20 million annual consumer touch points, the company acquires customers, increases revenue and generates higher customer satisfaction for its partners. Allconnect’s customer satisfaction ranks among the top three companies nationwide based on its 2015 American Customer Satisfaction Index score. Founded in 1998, Allconnect is headquartered in Atlanta, Georgia, with additional offices in Lexington, Kentucky and St. George, Utah. For more information, visit allconnect.com or follow the company on Twitter and Facebook.